1/ FREE CHANGES AND CANCELLATIONS
The booking can be changed or cancelled free of charge at least 48 hours (2 days) before the programme starts. In this case, you can choose from the following options:
a) the booking can be moved to another available date
b) the amount paid can be partially or fully credited towards booking another programme
c) a voucher can be requested, which can be used for programmes included in the FINESTPASS™ selection for 5 years from its date of issue
d) 100% of the amount paid will be refunded
2/ CHANGES AND CANCELLATIONS WITHIN 48 HOURS
The booking cannot be changed or cancelled free of charge within 48 hours (2 days) before the programme starts. In this case, the amount paid is non-refundable.
3/ THE CABLE CAR IS NOT OPERATING
If the cable car is not operating due to weather conditions, the excursion to Teide National Park may still take place without the cable car ride. In this case, only the portion corresponding to the return cable car ticket will be refunded. The bus transfer, guided service and all other parts of the programme that have taken place are non-refundable.
The options relating to cancellation of the entire programme by the provider apply only if the excursion does not take place in either its original or an alternative form.
4/ CLOSURE OF THE HIGH-ALTITUDE TRAILS
If the cable car is operating but one of the trails starting from the upper station is closed due to snow, ice, strong winds or other safety reasons, the programme will take place with the cable car ride and access to the areas currently open to visitors. The partial or complete closure of the trails does not in itself entitle participants to change the date or receive a refund.
5/ CANCELLATION OF THE ENTIRE PROGRAMME BY THE PROVIDER
If the provider cancels the entire programme - for example, due to adverse weather conditions, technical reasons or other circumstances affecting the provider's operations - and the excursion does not take place in either its original or an alternative form, you can choose from the following options:
a) the booking can be moved to another available date free of charge
b) the amount paid can be partially or fully credited towards booking another programme
c) a voucher can be requested, which can be used for programmes included in the FINESTPASS™ selection for 5 years from its date of issue
d) 100% of the amount paid will be refunded
6/ LATE ARRIVAL AND NO-SHOW
If you do not arrive at the pick-up point at the time specified in the confirmation, or the bus has already departed due to your late arrival, or the provider is otherwise no longer able to ensure your participation, the booking will automatically be considered used. In this case, the opportunity to participate is lost, and the amount paid is non-refundable.
7/ DEPOSIT PAYMENT
✔︎ The above conditions also apply to bookings made with a deposit payment.
In practice, this means that if you cancel the booking within 48 hours before the programme starts, or fail to attend the programme for any reason, you will not only lose the deposit: the remaining balance must also be paid.
FURTHER DETAILS FAQ
en 
Teide National Park
7 hours
4.3 (29.0 K)
