Terms and Conditions (T&C)
1. SERVICE PROVIDER DETAILS
These Terms and Conditions (hereinafter: “T&C”) regulate the legal relationship between the business providing services under the Tenerife Travel Advisor and FINESTPASS™ brand names and the users using such services.
Service Provider
Business name: Bulcsu Attila Bogar
Legal form: Self-employed professional (Autónomo)
Registered address: Spain (Santa Cruz de Tenerife), 38670 Adeje, Av. Viera y Clavijo 1.
VAT number (NIF): Y9958753C
Community VAT number (EORI): ESY9958753C
Tourism identification code (C.I. Turística): I-XXXXXXX.X
Contact person: Bulcsu Attila Bogar
Website: www.tenerifetraveladvisor.com
E-mail: tickets.tenerifetraveladvisor@gmail.comPhone: +34 683 443 561 WhatsApp (text messages only)
Website developer and technical operator
Business name: Igor Corner Internet Kft.
Office address: Hungary, 9730 Koszeg, Rajnis utca 7.
Postal address: Hungary, 9730 Koszeg, Tancsics Mihaly utca 13.
Company registration number: 18-09-113299
VAT number: 14817964-2-18
Community VAT number: HU14817964
Website: www.igorcorner.hu
E-mail: info@igorcorner.hu
Phone: +36 94 950 762
2. SCOPE OF THE TERMS AND CONDITIONS
These Terms and Conditions apply to all services, products, bookings, purchases, and digital content available through the Tenerife Travel Advisor or FINESTPASS™ websites, subpages, communication channels, or related systems.
By using the website and initiating a booking or purchase, the User declares that they have read, understood, and accepted the provisions of these Terms and Conditions.
3. NATURE OF THE FINESTPASS™ SERVICE
FINESTPASS™ primarily operates as an online booking and intermediary platform.
FINESTPASS™ acts as an intermediary for activities, experiences, tours, events, and other tourism-related services provided by local operators in the Canary Islands, primarily in Tenerife.
The actual organiser, operator, and service provider of each activity is always the local partner or provider indicated on the relevant activity page.
FINESTPASS™ shall not be considered the organiser of individual activities unless expressly stated otherwise on the relevant service page.
In addition, FINESTPASS™ may sell its own digital products, including but not limited to digital travel guides, electronic information materials, downloadable documents, and online-access content.
4. USER REQUIREMENTS
A booking or purchase may only be made by a person who:
• has reached the age of 18;
• has legal capacity;
• is authorised to act on their own behalf or on behalf of the persons they represent.
The person making the booking declares that they are authorised to represent all participants specified by them.
The person making the booking is responsible for ensuring that all participants are informed of the booking details, the conditions of the activity, and any possible modifications.
5. BOOKING PROCESS
The booking can be initiated through the website or through another channel accepted by FINESTPASS™ after user registration and login.
The booking becomes final when:
• the required details have been provided;
• the payment has been successfully completed;
• FINESTPASS™ sends written confirmation of the successful booking.
For certain programmes, the booking is made with a deposit payment. In the case of a booking made with a deposit payment, the booking becomes final when the deposit has been successfully paid and FINESTPASS™ has sent written confirmation.
Paying a deposit does not mean a provisional booking. A confirmed booking made with a deposit payment is just as valid and binding as if the full participation fee had been paid in advance.
The confirmation is sent electronically.
The User is required to check the contents of the confirmation without delay.
Any errors must be reported as soon as possible.
6. PRICES AND PAYMENT
The prices displayed on the website are in euros (€ / EUR).
The prices include the services listed on the relevant service page.
Payment may be made:
• by bank card;
• using Apple Pay;
• using Google Pay.
Certain programmes can be booked with a deposit payment. In such cases, the User does not pay the full amount when booking, but pays the deposit indicated on the relevant programme page.
The remaining balance is payable at the programme location, in the manner indicated on the relevant programme page.
Payment of the remaining balance is the responsibility of the User if the booking is considered used under these GTC or under the conditions listed on the relevant programme page.
FINESTPASS™ reserves the right to change prices, however, the price of already confirmed bookings will not change afterwards.
Verbal or informal price offers are for information purposes only.
Legally, only the prices confirmed on the website or in writing are considered valid.
7. CANCELLATION AND REFUND
FINESTPASS™ strives to provide the most flexible booking conditions possible.
7.1 Free cancellation
The booking can be cancelled free of charge at least 48 hours before the programme starts.
In this case, 100% of the amount paid will be refunded.
7.2 Late cancellation
If the cancellation is made within 48 hours before the programme starts, the amount paid is non-refundable.
7.3 No-show
If the participant does not show up for the programme, or is not present at the required time and place for participation, the booking will automatically be considered used.
In this case, no refund is possible.
7.4 Partial participation
If the participant leaves the programme early by their own decision or only participates in part of the programme, no refund can be requested.
7.5 Processing of refunds
Approved refunds are made to the original payment method.
The processing time for refunds is usually 5-15 business days, depending on the payment service providers.
7.6 Bookings made with a deposit payment
For bookings made with a deposit payment, the same cancellation terms apply as for full advance payment.
If the User cancels the booking within 48 hours before the programme starts, or does not show up for the programme for any reason, the deposit is non-refundable.
In this case, the remaining balance is also payable, because the provider kept the reserved place based on the booking.
The User acknowledges that losing the deposit does not release them from paying the remaining balance if the booking is considered used under these GTC or under the conditions listed on the relevant programme page.
8. CANCELLATION BY THE PROVIDER
If the programme operator cancels the programme, the participant may choose from the following options:
• rebooking to another date or time;
• a full refund.
The decision always belongs to the participant.
FINESTPASS™ is not responsible for cancellations related to the provider's operation, technical issues, staffing problems, or other business decisions.
For bookings made with a deposit payment, if the programme is cancelled by the provider, the refund or credit applies to the amount paid as a deposit.
The remaining balance payable on site will not be charged in such cases.
9. WEATHER AND FORCE MAJEURE
Many programmes depend on weather, sea, or official conditions.
If the programme cannot take place due to:
• adverse weather conditions,
• sea conditions,
• volcanic activity,
• forest fire,
• traffic restrictions,
• official measures,
• public health measures,
• strike,
• or any other unforeseeable circumstance,
the provider is entitled to modify or cancel it.
In such cases, the participant will primarily be offered the option to rebook.
If rebooking is not acceptable or cannot be arranged, the participant may request a full refund of the amount paid.
For bookings made with a deposit payment, if the programme cannot take place due to weather, sea, official, or force majeure reasons, the refund or credit applies to the amount paid as a deposit.
The remaining balance payable on site will not be charged in such cases.
10. LATE ARRIVAL
Participants are required to arrive at the meeting point with sufficient time before the scheduled time indicated in the confirmation.
Service providers operate activities according to strict schedules.
FINESTPASS™ accepts no responsibility for consequences arising from late arrival.
If a participant misses the departure of the activity, the booking may be considered used and no refund shall be granted.
11. HEALTH AND SAFETY REQUIREMENTS
Participants are responsible for ensuring that their health condition allows them to safely participate in the selected activity.
Certain activities may be subject to age, weight, height, or health restrictions.
Participants are required to:
• comply with the provider’s safety instructions;
• follow staff instructions;
• inform the provider in advance of any health conditions or allergies where necessary.
The service provider reserves the right to refuse participation if the participant’s condition endangers their own safety or the safety of others.
Participation in activities is not permitted under the influence of alcohol, drugs, intoxicating substances, or medication that may affect safe participation.
In such cases, the service provider’s decision may be final.
12. PARTICIPATION OF MINORS
Persons under the age of 18 may participate only in accordance with the specific rules of the activity.
Where required by the activity, minors may participate only when accompanied by a parent or legal guardian.
The parent or legal guardian shall bear full responsibility for the minor throughout the entire duration of the activity.
13. DOCUMENTS AND IDENTIFICATION
For certain activities or discounts, the service provider may require the presentation of a valid identification document.
Participants are responsible for ensuring that the required documents:
• are valid;
• are available;
• comply with the provider’s requirements.
FINESTPASS™ accepts no responsibility for any consequences arising from the absence of the required documents.
14. SERVICE PROVIDER LIABILITY
FINESTPASS™ operates as an intermediary platform.
The actual operation of activities is always carried out by independent local service providers.
The service providers are responsible for:
• delivering the activity;
• complying with safety regulations;
• their personnel;
• their equipment;
• their insurance coverage;
• obtaining all required permits and authorisations.
FINESTPASS™ shall not be liable for any direct or indirect damages caused by the service provider, except where such liability is required by mandatory law.
15. LIMITATION OF LIABILITY
As FINESTPASS™ operates exclusively as an intermediary platform, it shall not be liable for:
• weather conditions;
• sea conditions;
• transport disruptions;
• delays caused by service providers;
• changes to activities made by service providers;
• official measures;
• road closures;
• strikes;
• natural disasters;
• public health measures;
• damages caused by third parties;
• the participant’s own negligence or omissions.
FINESTPASS™ shall not be liable for indirect damages suffered by participants, including loss of profit, travel expenses, accommodation costs, or any other consequential losses.
Participation in activities is undertaken at the participant’s own risk.
FINESTPASS™ recommends that all participants obtain appropriate travel and accident insurance.
16. DIGITAL TRAVEL GUIDES AND DIGITAL PRODUCTS
FINESTPASS™ may also sell its own digital products.
These may include, in particular:
• digital travel guides;
• downloadable documents;
• electronic information materials;
• online-access content;
• videos;
• maps;
• recommendations;
• other digital products.
Once access to a digital product has been granted or its download has commenced, the purchase shall be deemed final.
Due to their nature, digital products cannot be returned.
Once access has begun, no refund shall be available unless required by mandatory law.
Digital products may only be purchased for personal use.
The following are prohibited:
• copying;
• resale;
• publication;
• sharing;
• commercial use;
• partial or complete reproduction.
17. INTELLECTUAL PROPERTY
FINESTPASS™, Tenerife Travel Advisor, and all content available on the website are protected by copyright and other intellectual property rights.
Such protection includes, but is not limited to:
• logos;
• brand names;
• texts;
• digital travel guides;
• images;
• videos;
• graphics;
• databases;
• design elements;
• website structure.
Any use of the content is permitted only with the prior written consent of the rights holder.
In the event of unauthorized use, the rights holder may enforce civil and criminal legal claims.
18. USE OF THE WEBSITE
The User is required to use the website lawfully.
In particular, the following actions are prohibited:
• interfering with the operation of the system;
• automated data collection;
• unauthorized access attempts;
• distribution of viruses or malicious code;
• unauthorized copying of website content;
• commercial reuse of the website.
FINESTPASS™ reserves the right to restrict or terminate access if the User violates the provisions of these Terms and Conditions.
19. COMPLAINT HANDLING
FINESTPASS™ is committed to providing a high standard of customer service.
If a participant wishes to submit a complaint, it should primarily be submitted in writing.
Contact details:
E-mail: tickets.tenerifetraveladvisor@gmail.com
Phone number: +34 683 443 561 WhatsApp (text messages only)
The investigation of the complaint will commence as soon as reasonably possible.
The participant is required to cooperate during the investigation and provide all necessary information.
FINESTPASS™ reserves the right to request additional documents, photographs, or other evidence required for the assessment of the complaint.
20. COMMUNICATION
The official communication channels of FINESTPASS™ are:
Website: www.tenerifetraveladvisor.com
E-mail: tickets.tenerifetraveladvisor@gmail.com
Phone number: +34 683 443 561 WhatsApp (text messages only)
FINESTPASS™ does not consider messages sent via social media platforms (including Facebook, Instagram, YouTube, TikTok, or other platforms) to be official communication channels.
Responses to messages, comments, or enquiries received through social media platforms are not guaranteed and shall not be considered official customer service, bookings, modification requests, cancellations, or complaint submissions.
Matters relating to bookings, modifications, cancellations, refunds, or complaints may only be handled through the official communication channels specified in these Terms and Conditions.
The User is responsible for providing accurate and functioning contact details.
FINESTPASS™ shall not be liable for any consequences arising from incorrect or incomplete information.
FINESTPASS™ is entitled to communicate with the User electronically.
Notifications sent electronically shall be deemed delivered at the time of transmission.
21. AMENDMENTS TO THE TERMS AND CONDITIONS
FINESTPASS™ reserves the right to amend these Terms and Conditions unilaterally.
Any amendments shall become effective upon publication on the website.
Bookings that have already been confirmed shall remain subject to the Terms and Conditions in force at the time the booking was made.
22. SEVERABILITY
Should any provision of these Terms and Conditions be found invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The invalid provision shall be replaced by a provision that most closely reflects the original economic purpose.
23. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by the laws of the Kingdom of Spain.
Any disputes arising out of or in connection with these Terms and Conditions shall fall within the jurisdiction of the competent courts of Santa Cruz de Tenerife, unless mandatory consumer protection legislation provides otherwise.
24. FINAL PROVISIONS
By completing a booking or purchasing a digital product, the User declares that they:
• have read these Terms and Conditions;
• have understood their provisions;
• accept them as legally binding.
These Terms and Conditions shall enter into force on the date of publication and shall remain valid until revoked.
© Tenerife Travel Advisor / FINESTPASS™
All rights reserved.
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