QUESTIONS & ANSWERS

The experiences available through FINESTPASS™ are selected based on quality, not quantity.

Every experience is evaluated according to multiple criteria before being added to the platform.

We take into account the reliability of the provider, independent guest reviews (which we also display), the quality of the experience itself, the standard of organisation, and whether it delivers genuine value to travellers.

As a local team living and working in Tenerife, we do not rely solely on online information.
We maintain personal relationships with all our providers and continuously monitor guest feedback.

It is important to understand that our goal is not to collect the largest possible number of activities.

Instead, we build a carefully curated selection so that our guests do not have to navigate through countless options, but can more easily find the experiences that suit them best.

The FINESTPASS™ philosophy is simple: we only recommend experiences that we would confidently recommend to our own family members and friends.

FINESTPASS™ is not focused on offering the largest possible number of activities. Our goal is to help you find the right one.

While many booking platforms require you to navigate through hundreds or even thousands of options, often presented with generic, template-style information, we build a carefully curated selection where quality, reliability, and guest experience take priority.

As a local team living and working in Tenerife, we do more than simply list activities. We have in-depth knowledge of the island, closely follow the work of service providers, and continuously collect feedback from our guests.

Another advantage of FINESTPASS™ is that we provide clear, practical, and detailed information, transparent booking conditions, and local support.

Our goal is to help guests enjoy collecting experiences with confidence and proper preparation.

In short, FINESTPASS™ is not just a booking platform. It is a locally curated recommendation and support system designed to help you make better and safer decisions in Tenerife.

FINESTPASS™ and DUCKMASTER™ are operated by the same local team, but they are designed for different needs and audiences.

FINESTPASS™ is an international booking platform that makes a carefully curated selection of Tenerife’s activities, experiences, and services available in multiple languages. Travellers can independently browse, compare, and book experiences quickly and conveniently.

DUCKMASTER™, on the other hand, is a fully personalised private travel service available exclusively in Hungarian. It goes far beyond booking activities and focuses on planning an entire trip with the support of local experts. DUCKMASTER™ guests receive tailored recommendations, personalised itineraries, and ongoing assistance in Hungarian throughout their stay.

Simply put, FINESTPASS™ is designed for travellers who want to book Tenerife’s finest experiences themselves through a multilingual platform, while DUCKMASTER™ is intended for those seeking a fully personalised premium travel service in Hungarian.

Both services are backed by the same local team, expertise, and commitment, with one shared goal: helping travellers make the most of their time in Tenerife.

No. DUCKMASTER™ journeys can only be booked through the official Hungarian-language website, tenerifetraveladvisor.hu.

This is because DUCKMASTER™ is a personalised private travel service that involves individual consultation, tailored travel planning, and communication in Hungarian throughout the process.

FINESTPASS™, on the other hand, is an international booking platform focused on activities, experiences, and services that travellers can book independently.

Although both services are operated by the same local team, the booking process and the nature of the service are fundamentally different.

If you are looking for the complete DUCKMASTER™ experience, we recommend visiting the official Hungarian-language website.

You can find FINESTPASS™ reviews publicly and transparently on Google:
Tenerife Travel Advisor / FINESTPASS™

Transparency is important to us, which is why guest feedback is not displayed in a private review system, but on an independent platform where anyone can view it.

We encourage you to read the reviews before booking and form your own opinion.
We believe that genuine guest experiences are the most valuable recommendation.

This depends on the activity.

Some popular experiences have limited availability and should be booked several weeks or even months in advance. A good example is the Teide summit hike, where permits often sell out long before the travel date.

Other activities offer much greater flexibility. Certain experiences, such as some jet ski tours, can often be booked just a few days in advance, depending on availability.

To secure the best selection and your preferred dates, we generally recommend planning and booking your most important activities as soon as your travel dates are confirmed.

Each activity page includes important booking information, but if you are unsure, our local team will be happy to advise you on the ideal booking timeframe for a particular experience.

The price of each activity should always be understood according to the detailed description provided on the individual experience page.

As FINESTPASS™ offers a wide variety of experiences, what is included in the price may vary from one activity to another. Some experiences may include meals, drinks, equipment, or guiding services, while other services may offer these for an additional fee.

For this reason, each activity page clearly states what is included in the price and highlights any potential additional costs you may wish to consider.

Transparency is important to us, which is why we strive to provide all relevant information before booking, allowing our guests to know exactly what to expect.

If you are unsure about anything, please feel free to contact us in writing before making your booking.
We will be happy to help.

This varies from one activity to another.

The experiences available through FINESTPASS™ are provided by different operators, which means that the services included in or excluded from the price may vary depending on the activity.

For some experiences, meals, drinks, photos, transfers, admission fees, or other optional services may not be included in the base price, while for others they may be partially or fully included.

For this reason, each activity page clearly explains what is included in the price and which services are available at an additional cost.

Our goal is to ensure that all important information is available before booking, allowing you to plan your experience with confidence and without unexpected surprises.

If you are unsure about anything, please feel free to contact us in writing before making your booking.
We will be happy to help.

This depends on the activity.

Most experiences available through FINESTPASS™ are priced per person. However, some activities may have a group rate, a private booking fee, or pricing based on a vehicle, boat, or other shared service.

To avoid any confusion, each activity page clearly states whether the displayed price applies per person, per group, or according to another pricing structure.

Before booking, we recommend reviewing the detailed activity description, where all important pricing information is provided.

If you are unsure about anything, please feel free to contact us in writing before making your booking.
We will be happy to help.

This may vary depending on the provider and the activity.

The experiences available through FINESTPASS™ are operated by different providers, which means that the age ranges for infant, child, adult, and senior tickets are not always the same.

To help avoid confusion, each activity page clearly states the age categories and any participation requirements defined by the provider.

Before booking, we recommend reviewing the detailed activity description, especially if you are travelling with children or senior family members.

If you are unsure which ticket category applies to you or your travel companions, please contact us in writing before booking.
We will be happy to help you choose the correct ticket type.

Yes. For certain activities, special rates may be available for larger groups.

If your group consists of 15 or more participants, we recommend contacting us by email or WhatsApp. We will check whether a group discount or a customised offer is available for the selected experience.

Prices and conditions may vary depending on the activity, group size, travel date, and the provider's availability.

Every request is handled individually, and we will do our best to find the most suitable option for your group.

This varies depending on the activity.

The experiences available through FINESTPASS™ are operated by different providers, which means that the available languages may vary from one activity to another.

Many experiences are available in multiple languages, while some are conducted only in specific languages. The available language options are clearly indicated on each activity page.

If the language of the activity is important to you, we recommend reviewing the detailed description before booking.

Not necessarily.

Many experiences can be enjoyed without speaking a foreign language, especially activities that do not require ongoing communication during participation.

However, some activities involve safety briefings, instruction sessions, or guided experiences where understanding the language can contribute to both safety and overall enjoyment.

In certain cases, providers may require participants to understand the instructions given for safety reasons. For these experiences, participation may not be possible without adequate language skills.

On every activity page, we clearly indicate the available languages and all important information that can help you decide whether a particular experience is suitable for you.

This may vary depending on the activity and the provider.

For many experiences that include meals, providers can accommodate certain food allergies, food intolerances, or special dietary requirements, while for other experiences this may not be possible.

For this reason, we clearly indicate the available menu options, dietary information, and all relevant details provided by the supplier on each activity page.

If you have a food allergy, food intolerance, or any special dietary requirement, we recommend carefully reviewing the description of the selected activity before booking.

If you have any additional questions, please feel free to contact us in writing before making your reservation.
We will be happy to help.

This depends on the activity.

The experiences available through FINESTPASS™ range from relaxed activities suitable for most travellers to more demanding experiences that may require a higher level of fitness, endurance, or specific abilities.

For this reason, each activity page includes participation requirements, the expected level of physical effort, and all relevant information that may help you decide whether the experience is suitable for your age, health condition, and expectations.

We recommend carefully reviewing the activity description before booking, particularly for hiking tours, water sports, extreme sports, or other physically demanding experiences.

If you are unsure, please feel free to contact us in writing before booking.
We will be happy to help you determine whether a particular activity is the right choice for you.

This depends on the activity.

Certain experiences may not be suitable for everyone due to age, health, physical, or safety considerations. Some activities may have weight, height, age, or medical restrictions, while others may require a certain level of fitness or specific abilities.

The safety of our guests is extremely important to us. For this reason, each activity page clearly outlines participation requirements, restrictions, and all relevant information to help you determine whether the experience is suitable for you.

We recommend carefully reviewing the activity description before booking, especially if you have a medical condition, are pregnant, are travelling with children, or have any other special circumstances.

If you are unsure, please feel free to contact us in writing before booking.
We will be happy to help you determine whether a particular activity is suitable for your needs and circumstances.

This depends on the activity.

Some experiences may be suitable for pregnant travellers, guests with reduced mobility, or people with certain medical conditions, while others may have restrictions for safety or operational reasons.

The safety of our guests is always our highest priority. For this reason, each activity page clearly outlines participation requirements, potential medical restrictions, and all relevant information that may help you make an informed decision.

If you are pregnant, have reduced mobility, or have any medical condition, we recommend carefully reviewing the activity description before booking.

If you have any questions or concerns, please contact us in writing before making your reservation.
We will be happy to help verify whether the experience is suitable for your individual circumstances.

This depends on the activity.

Among the experiences available through FINESTPASS™, some are partially or fully accessible, while others may not be suitable or may only be partially accessible for guests with reduced mobility due to the nature of the activity.

Each activity page includes important accessibility information as well as any applicable restrictions.

We recommend carefully reviewing the activity description before booking, especially if you use a wheelchair or have specific accessibility requirements.

If you need further information, please contact us in writing before making your reservation.
We will be happy to help verify the available options and the accessibility of the experience.

This depends on the activity.

For some experiences, strollers, wheelchairs, or larger luggage can be brought without any issue, while other activities may have restrictions due to limited space, safety regulations, or the nature of the experience.

For this reason, each activity page clearly outlines any relevant information and possible restrictions.

We recommend carefully reviewing the activity description before booking, especially if you plan to bring a stroller, wheelchair, or large luggage.

If you are unsure, please contact us in writing before making your reservation.
We will be happy to help verify the available options for the selected experience.

No.

Pets are not permitted on activities and experiences in Tenerife.

This is because safety, hygiene, insurance, and operational regulations do not allow animals to participate.

Yes.

FINESTPASS™ features an advanced booking system that allows you to select and book multiple experiences at the same time.

In your cart, selected activities are displayed in chronological order, making it easy to review your entire itinerary before completing your reservation.

This means you can even book multiple experiences on the same day, provided their schedules do not overlap and there is sufficient time to travel between locations.

Many travellers choose to reserve their most important experiences before arriving in Tenerife, ensuring availability for popular activities and making trip planning much easier.

The experiences available through FINESTPASS™ can be freely combined, so there is no limit to how many different activities you can include in your trip.

We recommend booking popular or limited-capacity experiences as early as possible to secure your preferred dates and times.

The booking process is simple and transparent.

1. Registration and account details
Create your FINESTPASS™ account and enter the information required for your booking.

2. Browse and select experiences
Discover Tenerife's finest experiences and add your chosen activities to your cart.

3. Review your itinerary
Our advanced booking system displays your selected experiences in chronological date and time order, making it easy to review your complete travel plan.

4. Pay quickly and securely
Complete your booking using a credit or debit card, Apple Pay, or Google Pay.

5. Instant confirmation
After successful payment, an automatic confirmation email will be sent to your registered email address.

6. Final booking confirmation
Our team reviews and confirms your booked experiences. This usually happens sooner, but we will always provide confirmation within a maximum of 2 business days.

Our goal is to make the booking process as simple, fast, and transparent as possible, giving you more time to enjoy Tenerife and less time dealing with administration.

The booking process consists of two steps.

After successful payment, our system immediately sends an automatic confirmation email to your registered email address, confirming that your booking request has been received.

Our team then reviews and finalises your booked experiences. This usually happens within a short time, but we will always send a separate confirmation for every booking within a maximum of 2 business days.

This process ensures that every reservation is individually reviewed and that all experiences are finalised in coordination with the service provider.

If you have not received a response within 2 business days, please feel free to contact us in writing.

To register and make a booking, the following information is generally required:

• Full name
• Billing address
• Email address
• Telephone number

For certain activities, additional information may also be required, such as:

• A valid government-issued identification number (for example, for permits required to visit the summit of Mount Teide)
• Body weight
• Food allergies or special dietary requirements

Some providers may require certain information to be provided for all participants included in the booking.

Each activity page clearly states which information is required for that particular experience.

We only request information that is necessary to complete your booking, provide the service, or comply with applicable legal requirements.

Yes.

Creating a FINESTPASS™ account is required to make a booking.

One of the main benefits is that you can view your past and upcoming bookings in one place, track their status, and easily update your account information whenever necessary.

Having an account also makes future bookings faster and more convenient, as you will not need to enter the same information every time.

Our goal is to make managing your bookings simple, transparent, and accessible whenever you need it.

No.

Bookings should be made through the FINESTPASS™ online booking system, which is usually faster, simpler, and more transparent than arranging reservations by email or WhatsApp.

The platform allows you to browse experiences in real time, combine multiple activities into a single booking, make secure payments, and manage both your past and upcoming reservations.

The only exception is larger group bookings. If you would like to book for 15 or more participants, please contact us by email or WhatsApp so that we can prepare a personalised offer.

First, please check your Spam, Promotions, Junk, or other filtered folders, as emails sent by our system may occasionally be delivered there.

If you cannot find the confirmation within a few minutes, please verify that you entered your email address correctly during registration.

If the confirmation email still does not arrive, contact us in writing and our team will check the status of your booking and resend the email if necessary.

We recommend adding tickets.tenerifetraveladvisor@gmail.com to your trusted senders list to reduce the likelihood of future messages being filtered into your spam folder.

Tickets may be issued in different formats depending on the activity.

Following confirmation of your successful booking and payment, your tickets will be sent to your registered email address within 48 hours (2 days).

This may be an electronic ticket, voucher, QR code, booking confirmation, or another document accepted by the service provider.

We recommend saving your tickets on your phone before travelling. You may also print them if you wish, although this is generally not required.

If you cannot find your ticket or confirmation before the activity begins, please contact us in writing and we will help resolve the issue as quickly as possible.

No.

For the experiences available through FINESTPASS™, digital tickets and confirmations are fully valid, so there is no need to print them.

We recommend saving your tickets on your phone before the activity begins, so you can easily access them even without an internet connection.

If you prefer, you may of course print your tickets, but in practice this is not necessary.

The meeting point or departure location is specified with pinpoint accuracy on every activity page.

You will also find the necessary information in your booking confirmations, allowing you to verify the exact location in multiple places.

For every activity, we provide a map link and a precise address to make finding the location as easy as possible.

We recommend always checking the entrance or meeting point before departure and arriving at the time recommended by the service provider.

If you are unsure about anything, you are welcome to contact us in writing before your booking or during your trip.
We will be happy to help.

This depends on the activity.

Many experiences offer hotel transfers or designated pick-up points, while others require participants to make their own way to the meeting location.

Each activity page clearly states whether a hotel transfer is available, which areas are covered, and where the pick-up points are located.

We recommend carefully reviewing the activity description before booking, especially if transportation is important to you.

If you are unsure, please contact us in writing before booking.

On every activity page, we provide practical information about what you must bring and what we recommend bringing in order to fully enjoy the experience.

This may include identification documents, swimwear, a towel, closed-toe shoes, warm clothing, sun protection, drinking water, or any other equipment required for the specific activity.

We recommend reviewing the activity description and the information included in your confirmation before departure, so you can arrive fully prepared and with confidence.

This depends on the activity.

For certain experiences, presenting a valid identification document may be mandatory. Some activities require an identity card or passport, while others – particularly those involving driving – may also require a valid driving licence.

Each activity page clearly states which documents you need to bring in order to participate.

Please note that identification is generally based on the document details provided at the time of booking. If your document expires and is replaced before the activity takes place, it may still be necessary to present the original document used for the reservation. In such cases, a photograph of the previous document shown on your phone is usually sufficient, but the original document details must still be available in some form for identification purposes.

We recommend checking the validity of your documents before departure and always carrying the documents listed in the activity description.

If the required documents are not available, the service provider may refuse participation.

Most activities operate on a strict schedule, therefore participation cannot always be guaranteed in the event of late arrival.

If you do not arrive by the scheduled start time, the service provider is entitled to refuse participation and the full amount paid may be forfeited.

For this reason, we strongly recommend allowing sufficient time for travel, parking, and locating the meeting point.

Arrival instructions and recommended arrival times are clearly stated on each activity page and in your confirmations.

If you believe you may be running late, please contact the service provider or our team as soon as possible. Although participation cannot be guaranteed, in rare cases it may still be possible to find a solution.

Important: in the event of late arrival or failure to attend, the amount paid is non-refundable.

Don't panic.

On every activity page, we provide the meeting point, departure location, exact timings, and all relevant information as accurately as possible to help you identify the service provider.

If you cannot find the guide, driver, or boat at the location, first check the Google Maps links provided on the activity page on our website and make sure that you are waiting at the correct location.

If you still cannot locate the provider, please contact them immediately using the phone number or contact details provided.

If the issue remains unresolved, contact us in writing and we will do our best to assist you as quickly as possible.

We recommend arriving at the time suggested by the provider so there is sufficient time for any necessary on-site coordination before the activity begins.

In most cases, yes.

For the majority of activities in Tenerife, guests are welcome to take photos and videos for personal use.

However, some experiences may have restrictions for safety, copyright, privacy, or operational reasons.

For example, the use of flash photography may not be permitted.

Each activity page clearly states the exact rules, restrictions, and relevant information regarding photography and filming.

Within the FINESTPASS™ booking system, you can pay securely using a bank card, Apple Pay, or Google Pay.

Payments are processed through infrastructure provided by Santander and Stripe, two of the world's most trusted and widely used payment solutions.

All transactions are handled through encrypted connections to ensure that your payment details are processed securely.

Following a successful payment, an automatic confirmation will be sent to your registered email address.

Yes.

Payments on the FINESTPASS™ website are processed through payment systems that meet the highest security standards available.

Transactions are handled by Santander and Stripe, two of the world's most recognised and trusted payment providers.

The payment process is protected by encrypted connections, ensuring that your payment information is processed securely.

Security, transparency, and reliability are among our highest priorities, which is why we use only professional, internationally trusted payment infrastructure.

No.

There are no hidden costs, unexpected service fees, or additional booking charges on the FINESTPASS™ website.

The price displayed during the booking process is the price you pay for the selected experience.

If optional extras or additional services are available for a particular activity, they are clearly indicated so that all costs remain transparent from the beginning.

Our goal is clear and transparent pricing, allowing you to book with confidence and without unpleasant surprises.

First, check that your card details have been entered correctly, that your card is enabled for online purchases, and that sufficient funds are available.

In some cases, the payment may be blocked by your bank's security systems, 3D Secure verification, or a temporary technical issue.

We recommend trying again after a few minutes or using a different card, Apple Pay, or Google Pay.

If the problem persists, please contact us in writing and, if possible, include a screenshot of the error message. This can significantly speed up the investigation process.

Important: if you did not receive a payment confirmation or a charge notification from your bank, the booking was most likely not completed successfully.

Yes.

An invoice is issued for every successfully submitted and paid booking.

The invoice is generated using the billing details provided during registration, so please check your information carefully before completing payment.

The invoice will be sent electronically to your registered email address.

If you require a company invoice, please enter the appropriate company billing details during the booking process.

If you have any questions or require changes regarding your invoice, please contact us in writing.

Yes, in many cases it is possible to modify your booking up to 48 hours before the activity begins.

However, modification options and conditions vary depending on the activity. The booking and cancellation terms stated on the activity page will always apply.

If you would like to make changes to your reservation, we recommend contacting us in writing as soon as possible. The earlier we receive your request, the greater the chance that the desired change can be arranged.

Please note that some providers may restrict or exclude booking modifications, particularly close to the activity date.

We will always do our best to find the most suitable solution, although modifications cannot be guaranteed in every case.

Yes.

Your booking may be cancelled at any time up to 48 hours before the activity begins.

In this case, 100% of the amount paid will be refunded.

If the cancellation is made within 48 hours of the activity start time, the amount paid is non-refundable.

Cancellation requests must be submitted in writing.

If you know that you will not be able to attend, we recommend notifying us of your cancellation as soon as possible.

If you do not attend the activity, your booking will automatically be considered used.

In this case, your participation is forfeited and the amount paid is non-refundable.

Service providers reserve places in advance for their guests, therefore a no-show has the same impact as a late cancellation.

If you know in advance that you will be unable to attend, we recommend notifying us in writing as soon as possible and in accordance with the applicable cancellation policy.

Important: a no-show is not considered a cancellation and does not qualify for a refund.

The processing time for refunds is generally between 5 and 15 business days, depending on the payment providers involved.

The exact timing of the refund may vary depending on your bank, card issuer, and the payment service used for the transaction.

Once a refund has been approved, we will process it without delay to ensure that the funds are returned to the original payment method as quickly as possible.

If the refund has not arrived within the expected timeframe, please contact us in writing.

This depends on the specific situation and your preferred option.

When a booking needs to be changed or cancelled, our first priority is usually to arrange a new date whenever possible.

If a new date is not suitable or unavailable, you may choose to receive a voucher instead. The voucher can be used towards any experience available through FINESTPASS™ for up to 5 years from the date of issue.

If neither option is suitable and the booking qualifies under the applicable refund conditions, a monetary refund may also be requested.

Our goal is to find the most flexible and favourable solution for you in every situation.

Yes, in rare cases an activity may need to be cancelled or modified by the service provider.

This may happen due to adverse weather conditions, safety concerns, technical issues, government restrictions, or other circumstances beyond the provider's control.

If this occurs, we will inform you as soon as possible and work to find the best solution.

Our first option is usually to offer a new date. If this is not suitable or unavailable, you may choose to receive a voucher valid for 5 years for experiences available through FINESTPASS™.

If neither option is suitable for you, a refund may also be requested.

Our goal is to handle such situations as quickly, fairly, and conveniently as possible.

Not necessarily.

Whether an activity takes place in bad weather depends on the nature of the experience and the safety conditions at the time.

It is important to understand that “bad weather” does not automatically mean that an activity will be cancelled. A cooler day, stronger winds, or larger waves may still allow many experiences to operate safely.

Service providers always place safety first.

If weather conditions or other circumstances could endanger the safety of participants, the activity may be modified, postponed, or cancelled.

In such cases, we will inform you as soon as possible and work to provide a suitable solution, such as a new date, a voucher, or a refund.

If an activity is cancelled by the provider due to weather conditions, your booking will not be lost.

In such cases, we will inform you as soon as possible and work to find a suitable solution.

Our first option is usually to offer a new date. If this is not suitable or unavailable, you may choose to receive a voucher valid for 5 years for experiences available through FINESTPASS™.

If neither option is suitable for you, you may also request a refund.

Our goal is to ensure that a weather-related cancellation causes as little inconvenience as possible and, whenever possible, allows you to enjoy the experience at another time.

No.

There is no minimum number of participants required to book experiences available through FINESTPASS™.

The activities can be booked by solo travellers, couples, families, and larger groups alike.

You can contact us in writing at any time.

Our team will be happy to assist you with bookings, activity selection, modifications, cancellations, or any other questions you may have.

You can find our contact details at the bottom of every page and on the contact page of our website.

If you already have a booking, we recommend including your booking reference when contacting us, as this helps us assist you more quickly.

Our goal is to answer your questions as quickly as possible and help you plan your Tenerife experiences with confidence.

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If you have a complaint, concern, or negative experience related to an activity, please let us know by email or WhatsApp.

Your feedback is extremely important to us, as it helps us investigate the situation, communicate with the service provider, and continuously improve and monitor the quality of experiences available through FINESTPASS™.

We encourage you to be our eyes and ears on the ground. If something does not meet your expectations, we want to know about it immediately.

We take every report seriously and strive to investigate and address any issues as quickly as possible.

When contacting us, please include your booking reference number.

Your personal data is processed in accordance with applicable data protection laws.

Detailed information about how we collect, use, and protect personal data can be found in our Privacy Policy, which is available on our website at any time.

We only collect and process information that is necessary for completing bookings, providing services, issuing invoices, or complying with legal obligations.

Protecting your personal information is important to us, and we take appropriate measures to ensure its security and confidentiality.

Any information you share directly with us is treated confidentially and is not disclosed to unrelated third parties.

For the experiences available through FINESTPASS™, service providers apply uniform pricing, which means that the same activity is officially offered at the same price across all authorised sales channels.

If you find a significantly lower price for the same activity, we recommend exercising caution.

In such cases, the offer may originate from an unauthorised seller, may not include the same services, or the validity of the booking may not be guaranteed.

If you find a different price for the same activity, it is worth carefully reviewing the details of the offer.

It is possible that the offer does not include the same services, is subject to different conditions, or originates from an unauthorised seller.

If an offer appears unusually cheap, we recommend exercising extra caution.

The official prices of the experiences available through our platform are determined by the service providers and are identical across all official sales channels.

Our role is not to undercut these prices, but to provide transparent information, a reliable booking system, and high-quality customer support for our guests.

If you find a different price for the same activity, we recommend checking the details, reliability, and source of the offer.

Yes.

Experiences available through FINESTPASS™ can also be purchased as gifts.

Please note, however, that the price of the experience must always be shown on the issued tickets and booking documents. Therefore, we are unable to provide gift vouchers without pricing information.

During the booking process, please indicate in the Notes field that the reservation is intended as a gift and specify the name that should appear on the booking and the issued ticket.

If you are purchasing an experience as a gift, we recommend making sure that the selected activity and date will be suitable for the recipient.

Yes.

In addition to the experiences available through FINESTPASS™, it is also possible to take part in truly authentic and private experiences available through DUCKMASTER™.

If you are looking for something special - a world hidden from the masses - please contact us in writing.

The availability of private and tailor-made experiences always depends on the capacity and availability of our local network and partners.