QUESTIONS & ANSWERS

Thanks to the partnership between FINESTPASS™ and CICAR, all our customers can rent a car from CICAR with a 5% discount.

CICAR is the leading car rental company in the Canary Islands, with a fleet of more than 15,000 vehicles - and decades of experience making it one of the region’s most trusted local providers.

CICAR car rentals include several convenient services and benefits:

• fully licensed car rental company
• modern vehicles less than 4 years old
• unlimited mileage
• fully comprehensive insurance
• free additional driver if two of you would like to drive
• free child seat or booster seat
• fast and simplified administration
• payment when collecting the car by debit card, credit card or cash (euro / €)
• no vehicle deposit and no hidden charges
• replacement vehicle in the event of a breakdown
• 24/7 customer service, 7 days a week

When collecting the car, you must pay a fuel deposit (€0–€80) based on the current fuel level. The amount depends on how much fuel is in the vehicle when you collect it. If you return the car with the same fuel level, the full fuel deposit will be refunded. The refund is made using the same payment method used for the rental: cash payments are refunded in cash, while card payments are refunded to your card within a maximum of 48 hours.

Rental requirements: you must be at least 21 years old and have held a driving licence for at least 2 years. Your licence must remain valid through the day of your departure.

Offices / collection points: Tenerife South Airport (TFS), Tenerife North Airport (TFN), Los Cristianos, Costa Adeje, Puerto de Santiago (Los Gigantes), Puerto de la Cruz, Santa Cruz de Tenerife

If you booked your Tenerife experiences with us, send us your CICAR booking code by e-mail no later than 5 days before collecting the car, and also include your FINESTPASS™ booking code in your message. We will then have the 5% discount approved for your booking.

When you collect the car, you will only need to pay the discounted price - 95% of the original booking amount.

FINESTPASS™ is operated by a family business based in Adeje, in the south of Tenerife.

The Tenerife Travel Advisor project was created by Hungarian founder Bulcsú Bogár, who has been living on the island for several years, together with his wife, Éva. Today, their children are also involved in the business, alongside a team of experts and colleagues who work every day to help travellers interested in Tenerife find genuinely high-quality experiences, accurate information and reliable local assistance more easily.

FINESTPASS™ is not an international booking portal or an automated sales system.

Every experience is selected based on local knowledge, personal relationships and genuine traveller feedback.

Because we live in Tenerife ourselves, we see first-hand which experiences work well, which providers are reliable and what is truly worth spending your time and money on.

The experiences available through FINESTPASS™ are selected not based on quantity, but on quality and reliability.

We evaluate every experience according to several criteria before it is added to the platform.

We consider the reliability of the provider, independent Google guest reviews (which we also display), the quality of the experience, the standard of organisation, and whether it provides genuine value for visitors to Tenerife.

As a local family, we live and work in Tenerife, so we do not rely on online information.
We have a personal relationship with every provider, and we continuously monitor feedback from our guests as well.

It is important to know that our goal is not to collect every "experience provider".

Instead, we are building a carefully selected range, so that our guests do not have to navigate through more options, but can find the experiences best suited to them from a reliable source.

The FINESTPASS™ philosophy is simple: we only recommend experiences that we would gladly recommend to our own family and friends.

When you are looking for things to do in Tenerife, you do not necessarily need hundreds of options. What matters is being able to quickly find the experiences that genuinely suit you and your trip.

That is why FINESTPASS™ offers a carefully selected range of experiences, so you can spend less time searching, comparing and checking uncertain or conflicting information.

Even before you book, you get a clear picture of what to expect: what the experience includes, how much it costs, the conditions for taking part, where you need to be, what you should bring with you and which important details you need to keep in mind.

Behind the scenes, you are supported by a local team that lives and works in Tenerife, knows the island, stays in contact with the experience providers and continuously monitors guests' feedback and experiences. This means you are not left on your own if you have a question, need assistance or something does not go according to plan.

The goal is simple: less uncertainty, fewer poor decisions and more experiences you can feel confident about choosing.

So instead of spending your holiday wondering whether you made the right choice, you can spend it doing what you came to Tenerife for: enjoying it.

FINESTPASS™ (2026) and DUCKMASTER™ (2023) belong to the same local family business, but they are designed for different needs and different types of travelers.

FINESTPASS™ is an international booking platform that makes Tenerife’s carefully selected activities, experiences, and services available in multiple languages. Travelers can browse, compare, and book independently, quickly and conveniently.

DUCKMASTER™, on the other hand, is a personalized private travel service available exclusively in Hungarian. It is not simply about booking activities, but about planning an entire journey with the support of local experts. DUCKMASTER™ guests receive personalized recommendations, insider and limited-access locations, tailor-made itineraries, and continuous assistance in Hungarian throughout their trip.

Simply put: FINESTPASS™ is for travelers who prefer to book Tenerife’s finest experiences themselves through a multilingual platform, while DUCKMASTER™ is designed for those seeking a comprehensive, premium travel planning service in Hungarian.

Both services are backed by the same local team, expertise, and commitment, with a shared goal: helping our guests make the most of their Tenerife experience.

No. DUCKMASTER™ journeys can only be booked through the official Hungarian-language website: tenerifetraveladvisor.hu.

The reason is that DUCKMASTER™ is a personalized private travel service that always requires individual consultation, travel planning, and direct communication.

FINESTPASS™, on the other hand, is an international booking platform specializing in activities, experiences, and services that can be booked independently.

Although both services are operated by the same local family, the booking process and the nature of the service are significantly different.

If you are looking for the complete, personalized DUCKMASTER™ experience, please visit the official Hungarian-language website.

FINESTPASS™ reviews are available publicly and transparently through Google:

Tenerife Travel Advisor / FINESTPASS™
Google Reviews

Tenerife Travel Advisor / DUCKMASTER™
Google Reviews

Transparency is important to us, which is why reviews are not displayed within a proprietary system, but on an independent platform where anyone can view them.

We encourage you to read the reviews before making a reservation and form your own opinion.

We believe that genuine guest experiences are the most valuable recommendation.

This varies from activity to activity, but in general we recommend that you start booking your activities around 2 months before your trip.

Of course, this does not mean that you cannot book later. Many activities may still be available even just a few days before the scheduled date, but the earlier you book, the more likely you are to be able to choose from options that suit you better.

The advantage of booking early is not necessarily a lower price. In many cases, you can get a wider choice for the same price: more available dates and times, better seats or other more favourable options may be available.

Some activities with limited capacity - such as visiting the Teide crater - can fill up weeks or even months in advance, while other experiences offer greater flexibility.

So you do not need to follow the 2-month recommendation exactly: the key is that once your travel dates are confirmed, it is worth booking the experiences that are important to you as early as possible.

On every activity page, we provide the important booking information relevant to that particular experience.

Most experiences available through FINESTPASS™ are priced per person. However, certain activities may be offered with group rates, per-vehicle pricing, per-boat pricing, or as a private booking fee.

To avoid any misunderstandings, each activity page clearly states how many participants the displayed price applies to and outlines the applicable booking conditions.

Before making a reservation, we recommend reviewing the detailed activity description, where you will find all important information related to pricing and booking terms.

If you are unsure about anything, please feel free to contact us in writing before making your reservation.

We will be happy to assist you.

The experiences available through FINESTPASS™ are operated by different providers, which means that the age limits for child, adult, and senior tickets are not always the same.

To help avoid any misunderstandings, each activity page clearly displays the age categories and any participation requirements defined by the respective provider.

Before making a reservation, we recommend reviewing the detailed activity description, especially if you are traveling with children or senior family members.

If you are unsure which ticket category applies to you or your travel companions, please contact us in writing before booking.

We will be happy to help you select the appropriate ticket type.

For most activities available through FINESTPASS™, there is no minimum number of participants required to book, so they can be booked by solo travellers, couples, families and larger groups alike.

For certain activities, however, a minimum of 2 participants is required, or the participation fee for at least 2 people must be paid.

Any minimum number of participants or minimum participation fee is clearly stated on each activity page.

Yes, for certain activities, special rates may be available for larger groups.

If you are traveling with a group of at least 15 participants, we recommend contacting us in writing by email or WhatsApp. We will review whether group discounts or customized offers are available for the selected activities.

Individual rates and conditions may vary depending on the chosen experience, group size, travel date, and the provider's availability and policies.

Each request is handled individually, and whenever possible, we will do our best to secure the most favorable solution (price) for your group.

The experiences available through FINESTPASS™ are operated by different providers, which means that the available languages may vary from one activity to another.

Many activities are available in multiple languages (most commonly Spanish and English), while certain experiences may only be offered in specific languages.

On every activity page, we clearly indicate the available languages, as well as whether any foreign language skills are required to participate in the experience.

In most cases, no.

Although Spanish and English are the most commonly used languages in Tenerife, we list the available languages separately on each programme page, along with whether language skills are required to take part in the programme and, if so, at what level.

Many programmes can be enjoyed without any knowledge of Spanish or English, especially experiences where continuous communication is not necessary to participate.

However, there are programmes where safety briefings, instruction or guided commentary play an important role. In these cases, understanding the language indicated for the programme can contribute to safer and more enjoyable participation.

For certain programmes, the provider may also require participants to understand the instructions given sufficiently well for safety reasons. For these experiences, participation may not be possible without the required level of language knowledge.

In most cases, yes.

For most experiences that include meals, providers offer options to accommodate certain food allergies, food intolerances, and special dietary requirements, although this may not be available for every activity.

For this reason, each activity page includes information about available menu options, special dietary arrangements, and any other relevant details provided by the operator.

If you have a food allergy, food intolerance, or any other special dietary requirement, we recommend carefully reviewing the activity description before booking and mentioning these requirements in the comments section during the reservation process.

If you have any additional questions, please feel free to contact us in writing before making your reservation.

We will be happy to assist you.

This varies from one activity to another.

The experiences available through FINESTPASS™ range from relaxed activities that are suitable for almost everyone to more demanding adventures that may require a higher level of fitness, endurance, or specific abilities.

For this reason, each activity page includes information about the level of physical effort involved, participation requirements, and all important details that may help you determine whether the experience is suitable for your age, health condition, and expectations.

We recommend carefully reviewing the activity description before booking, especially for Teide hikes, water sports, adventure activities, or other physically demanding experiences.

If you are unsure, please feel free to contact us in writing before making your reservation.

We will be happy to help you decide whether a particular activity is the right choice for you.

This varies from one activity to another.

Some experiences may be suitable for pregnant guests, travelers with reduced mobility, or individuals with certain medical conditions, while other activities may be subject to restrictions for safety or operational reasons.

The safety of our guests is always our highest priority.
Therefore, each activity page includes information about participation requirements, possible health-related restrictions, and all relevant details that may help you make an informed decision.

If you are pregnant, have reduced mobility, or have any medical condition, we recommend carefully reviewing the activity description before making a reservation.

If you have any questions or concerns, please contact us in writing before booking.

We will be happy to help you determine whether the experience is suitable for your individual circumstances.

This varies from one activity to another.

Among the experiences available through FINESTPASS™, some activities are partially or fully accessible, while others may not be accessible or may only be accessible to a limited extent for guests with reduced mobility due to the nature of the experience.

Each activity page includes important accessibility information as well as any relevant limitations or restrictions.

We recommend carefully reviewing the activity description before booking, especially if you use a wheelchair or have specific accessibility requirements.

If you need additional information, please contact us in writing before making your reservation.

We will be happy to assist you!

This varies from one activity to another.

For some experiences, strollers, wheelchairs, or larger bags can be brought without any issues, while other activities may have restrictions due to limited space, safety regulations, or the nature of the experience itself.

For this reason, each activity page includes important information related to these matters, as well as any applicable restrictions.

We recommend carefully reviewing the activity description before booking, especially if you plan to bring a stroller, wheelchair, or oversized luggage.

If you are unsure, please contact us in writing before making your reservation.

We will be happy to assist you!

Unfortunately, no.

Pets are generally not permitted on activities and experiences in Tenerife.

This is because safety, hygiene, insurance, and operational regulations associated with the activities generally do not allow animals to participate.

For certain programmes, availability changes continuously, so during the booking process we ask for your preferred time in a way that allows you to decide in advance which options work for you.

Depending on the programme, you can choose a suitable start time slot or provide two specific start times. We always check the options in order and book the first available time for you.

This means you will never be booked for a time you did not choose, while you also won't miss out on a suitable option if your first preferred time becomes fully booked in the meantime.

This makes the booking process faster, reduces unnecessary follow-up coordination and gives you a better chance of securing a place within a time period that suits you - while keeping the decision in your hands throughout.

Yes, without any problem.

The advanced FINESTPASS™ booking system allows you to select and book as many experiences as you like.

In the basket, your selected experiences are displayed in chronological order by date and time, so you can easily review your entire travel plan before finalising your booking.

This means you can even book several experiences for the same day, provided their times do not overlap and there is enough time to travel between the locations.

The experiences available through FINESTPASS™ can be freely combined, so there is nothing to prevent you from taking part in several different programmes during the same trip.

We recommend booking your experiences as early as possible so that more time slots, better seats and other favourable options are available to you.

The booking process is simple and transparent.

1. Registration and providing your details
Create your FINESTPASS™ account (or sign in with your Google account) and provide the details required for your booking.
REGISTRATION

2. Browse the activities and choose your favourites
Discover Tenerife's most special experiences, then add your selected activities to the basket.

3. Review your plans
Our advanced booking system displays your selected activities in the basket in chronological order by date and time, making it easier to review your entire holiday plan.

4. Pay easily and securely
To finalise your booking, you can pay by bank card, Apple Pay or Google Pay.

5. Immediate payment confirmation
After successful payment, we automatically send a confirmation to your registered email address.

6. Activity confirmation and ticket delivery
Our team coordinates with the activity provider, confirms the booking details and then confirms the booked activity.

If further information or coordination is required to finalise your booking, we will contact you in writing via the primary contact method you provided within 2 - 24 hours.

We will provide an update on every booking within 2 working days at the latest.

We send the official tickets and all related information to you in writing.

Our aim is to make the booking process as simple, fast and transparent as possible, so you can spend more time enjoying your experiences and less time on administration.

The booking process consists of two steps.

1/ After successful payment, our system immediately sends an automatic confirmation to your registered email address, confirming that the payment has been completed successfully and that your booking has been received.

2/ Our team then checks and finalises the booked activities.
This usually happens within a short time, but we send confirmation for every booking within 2 working days at the latest.

Thanks to this process, you can be sure that every booking is checked and the activities are finalised in coordination with the provider.

If you do not receive a response within 2 working days, please contact us in writing.

For the booking (registration), the following information is generally required:
• Full name
• Billing address
• Email address
• Phone number

For certain activities, additional information may also be required, such as:
• Full name as shown on official identification documents
• Valid ID card or passport number
• Official registered address
• Name or exact address of your accommodation
• Transfer pick-up point (name or exact address of your accommodation)
• Weights
• Heights
• Food allergies or special dietary requirements
• Number of booster seats
• Preferred language

Some providers may require certain information listed above to be provided for every participant included in the booking.

On every activity page, we clearly specify exactly what information is required for that particular experience.

We only request information that is necessary to complete the booking, provide the service or fulfil legal obligations.

PRIVACY POLICY

If additional information is required for the activity, the system will automatically request it during check-out, i.e. when finalising the booking.

Yes.

To make a reservation, you need to create a free FINESTPASS™ account.
REGISTRATION

The advantage is that you can view all your past and upcoming reservations in one place, track their status, and easily update your account information whenever necessary.

Registration also makes future bookings faster and more convenient, as you will not need to enter the same information repeatedly for every reservation.

Our goal is to make managing your bookings simple, transparent, and easily accessible at any time.

No, with the exception of group bookings for 15 or more participants.

Reservations should be made through the FINESTPASS™ online booking system, which in most cases offers a faster, simpler, and more transparent solution than booking via email or WhatsApp.

The system allows you to browse experiences in real time, combine multiple activities within a single reservation, make secure payments, and manage both your past and upcoming bookings.

If you would like to arrange activities for 15 or more participants, please contact us by email or WhatsApp so that we can prepare a personalized offer for your group.

First, check your Spam, Promotions, Junk or other filtered folders, as emails sent by the system may occasionally be directed there.

If you cannot find the confirmation within a few minutes, please check that you entered your email address correctly during registration.

If you still do not receive the confirmation, contact us in writing, and our team will check the status of your booking and resend the email if necessary.

We recommend adding tickets.tenerifetraveladvisor@gmail.com and tickets@tenerifetraveladvisor.com to your trusted senders list to reduce the chance of future messages being sent to your junk folder.

Tickets are typically sent within 1 - 2 days after your successful booking and payment have been confirmed to your registered email address.
For certain special programmes, sending the tickets may take longer, but no more than 7 days.

Tickets may be issued in different formats depending on the activity.
This may be an electronic ticket, voucher, QR code, booking confirmation or another document accepted by the provider.

We recommend that you save the tickets you receive to your phone before your trip and make sure they are also available without an internet connection.
Printing is generally not necessary, as most providers prefer digital tickets.

If you cannot find your ticket or confirmation before the activity starts, contact us in writing and we will do our best to help you as quickly as possible.

Yes. The tickets issued by FINESTPASS™ are official tickets.

FINESTPASS™ is an officially licensed tourism company operating in Tenerife, a member of Turismo de Tenerife, and has a direct contractual relationship with every provider of the experiences we offer.

We are one of the few local companies that provide all of this together. This means you know exactly who you are buying from, who stands behind your booking, and the professional framework under which your tickets are issued.

No, in most cases there is no need to print your tickets.

If a printed ticket is required for a particular programme, we will always state this clearly on the programme page and on the official ticket.

We recommend also keeping your tickets digitally on your phone, as this gives you access to the important links and contact details you may need for the programme - such as the meeting point, parking, detailed information, phone numbers or email addresses - at any time with a single click.

Of course, you can also print them if that is more convenient for you.

The meeting point, departure location, or entrance for each activity is clearly and precisely specified on every activity page.

You will also find the exact location and all relevant details on your ticket or booking confirmation.

For every experience, we provide Google Maps links to help you find the location quickly and easily, including nearby parking information whenever arriving by car is possible.

We recommend checking the meeting point or entrance before departure and arriving at the time recommended by the provider.

If you have any questions or uncertainties during your trip, you are welcome to contact us in writing at any time.

We will be happy to assist you!

This varies from one activity to another.

Some experiences include hotel transfers or designated pick-up points, while others require participants to make their own way to the meeting location.

Each activity page clearly states whether a hotel transfer is available, the areas from which it can be arranged, and the locations of any designated pick-up points.

We recommend carefully reviewing the activity description before booking, especially if transportation is important to you.

If you are unsure, please contact us in writing before making your reservation.

We will be happy to assist you!

Each activity page clearly and practically outlines what you must bring and what is recommended to bring in order to participate in the experience.

This may include items such as identification documents, swimwear, a towel, closed-toe shoes, warm clothing, sun protection, drinking water, or any other equipment required due to the nature of the activity.

We recommend reviewing the activity description and the information provided on your ticket before departure, so you can arrive fully prepared and confident.

This varies from one activity to another.

For certain experiences, participation may require a valid national ID card or passport, while other activities – particularly those involving driving a vehicle – may also require a valid driving licence.

Each activity page clearly states which documents must be brought in order to participate.

Please note that identification is often carried out using the document details provided during the booking process.
If your document expires between the time of booking and the activity date and you receive a replacement document, you may still need to provide evidence of the original document used for the reservation.
In such cases, a photograph of the previous document stored on your phone is often sufficient, as some form of verification may still be required.

We recommend checking the validity of your documents before departure and always bringing the documents specified in the activity description.

If the required documents are not available, the provider may refuse participation.

Most activities operate according to a strict schedule, therefore participation cannot always be guaranteed in the event of a late arrival.

If you do not arrive by the scheduled start time, the provider may refuse participation, and the full amount paid may be forfeited.

For this reason, we strongly recommend that you allow sufficient time for travel, parking, and locating the meeting point.

Information regarding the recommended arrival time is provided on each activity page and on your ticket.

If you believe you may be running late, please contact the provider or our team as soon as possible.

Although participation cannot be guaranteed in such situations, it may occasionally still be possible to find a solution.

Please note: in the event of a late arrival or no-show, the amount paid is generally non-refundable.

The most important thing is not to panic.

On every activity page, we strive to provide the most accurate possible information regarding the meeting point, departure location, exact timings, and all details that may help you identify the provider.

If you cannot locate the guide, driver, boat, or activity provider upon arrival, first check the Google Maps links provided on the activity page or on your ticket, and make sure you are waiting at the correct location.

If you still cannot find the provider, please contact them immediately using the telephone number or contact details provided.

If the issue remains unresolved, contact us via WhatsApp message, and we will do our best to assist you as quickly as possible.

We recommend that you arrive at the suggested time before the activity begins, allowing sufficient time for any necessary coordination on site.

For most activities, yes.

For the majority of experiences in Tenerife, you are welcome to take your own photos and videos for personal use.

However, some activities may be subject to certain restrictions for safety, copyright, privacy, or operational reasons.

For example, the use of flash photography may not be permitted in some cases.

Each activity page clearly outlines any applicable rules, restrictions, and relevant information.

*If you intend to record video content for commercial, promotional, or content creation purposes, please always obtain prior approval from the provider.

Some activities can be booked by paying a deposit.

This means that when booking, you do not pay the full amount, only the deposit.

The remaining amount must be paid at the activity location, in the manner specified on the relevant activity page.

Important: paying a deposit does not create an optional booking, but a valid and binding booking. In the event of cancellation, the cancellation conditions of the relevant activity apply.

This means that in certain cases, you may not only lose the deposit already paid, but may also be required to pay the remaining amount.

The applicable cancellation conditions are stated separately on every activity page.

In the FINESTPASS™ booking system, you can choose from a wide range of international and local payment methods.

You can pay with Visa, Mastercard, American Express, Discover, Diners Club, JCB or UnionPay cards, as well as with Apple Pay, Google Pay, Amazon Pay, Revolut Pay, Link, Klarna, AliPay, WeChat Pay, Naver Pay, iDEAL / Wero, Bizum and Kakao Pay, among others. We also accept South Korean bank cards.

Payments are processed through the Santander and Stripe systems, ensuring that the entire payment process is secure and transparent.

Yes.

Payments on the FINESTPASS™ website are processed through payment systems that comply with the highest security standards available.

Transactions are handled by Santander and Stripe, two of the world's most recognized, advanced, and trusted payment service providers.

The entire payment process takes place through encrypted connections, ensuring that your payment card information is processed securely.

Security, transparency, and reliability are extremely important to us, which is why we exclusively use professional payment infrastructure that is trusted and recognized internationally.

No.

On the FINESTPASS™ website, there are no hidden charges, unexpected handling fees, or additional booking costs added after the reservation process.

During booking, you will always see the price that must be paid for the selected experience.

If optional extras, upgrades, or additional services are available for a particular activity, they are displayed separately, ensuring that all costs are transparent in advance.

Our goal is to provide clear and transparent pricing, allowing you to book with confidence and without unpleasant surprises.

First, check that the payment card details you entered are correct, and verify that your card is enabled for online purchases and has sufficient available funds.

In some cases, the payment may be blocked by your bank's security system, 3D Secure authentication, or a temporary technical issue.

We recommend trying the payment again after a few minutes, or using a different payment card, Apple Pay, or Google Pay.

If the issue persists, please contact us in writing and, if possible, send a screenshot of the error message. This can significantly speed up the investigation process.

Important: if you have not received a payment confirmation or charge notification from your bank, the reservation was most likely not completed successfully.

Yes.

We issue an invoice for your booking, but only after the final programme included in your booking has been completed.

This is necessary because until then there may still be changes, programme replacements, partial or full refunds, or other adjustments that could affect the final content of the invoice.

If you would like to receive the invoice, email us after your final programme has been completed, and we will send it to you electronically.

If you require an invoice for a company, please also provide the necessary company billing details during the booking process.

Email: tickets.tenerifetraveladvisor@gmail.com

Yes, in most cases it is possible to modify the booking.

However, the possibility and conditions for modifications may vary depending on the activity, so in every case the cancellation conditions stated on the relevant experience page apply.

Important: Modification requests must always be submitted to us in writing.

We recommend that if you know you will not be able to take part in an activity, you let us know about your intention to modify the booking as soon as possible.

Yes, in most cases it is possible to cancel the booking.

However, the possibility and conditions for cancellation may vary depending on the activity, so in every case the cancellation conditions stated on the relevant experience page apply.

Important: Cancellation requests must always be submitted to us in writing.

We recommend that if you know you will not be able to take part in an activity, you let us know about your intention to cancel as soon as possible.

No.

When booking with a deposit, the same cancellation terms apply as when paying the full amount in advance.

However, cancellation options and conditions may vary by programme, so in every case the cancellation terms shown on the relevant programme page apply.

If, under the cancellation terms of the programme, your cancellation no longer qualifies for a refund, or if you do not attend the programme for any reason, you may lose more than just the deposit you have already paid.

In this case, the remaining balance must also be paid.
The reason is simple: the provider reserved the place based on your booking, so they may no longer be able to sell it to someone else.

If you do not attend the activity, your reservation will automatically be considered as used.

In this case, your participation entitlement is forfeited and the amount paid cannot be refunded.

Activity providers reserve places in advance for their guests, therefore a no-show represents the same loss to the provider as a late cancellation.

If you know in advance that you will be unable to attend, we recommend that you notify us in writing as soon as possible and in accordance with the applicable cancellation policy.

Important: a no-show is not considered a cancellation and therefore does not qualify for a refund.

If you do not show up for the programme, the booking will be considered used.

For bookings made with a deposit payment, this means that the deposit is non-refundable, and the remaining balance must also be paid.

Not showing up is not a cancellation. If you know in advance that you will not be able to take part in the programme, always let us know in writing as soon as possible.

The processing time for refunds is generally between 5 and 15 business days, depending on the payment providers involved.

The exact date on which the funds are credited may depend on your bank, your card issuer, and the processing times of the payment service used.

Once a refund has been approved, we will take all necessary steps without delay to ensure that the funds are returned as quickly as possible to the original payment account or payment method used for the reservation.

If the refund has not been received within the expected timeframe, please contact us in writing.

This depends on the individual provider and on your preferred solution.

Whenever a booking modification or cancellation is justified, our first priority is usually to arrange an alternative date whenever possible.

If a new date is not suitable or unavailable, you may also request a voucher, which can be used for any experience available through FINESTPASS™ for up to 5 years from the date of issue.

If neither option is suitable and the reservation meets the applicable refund conditions, a monetary refund may also be requested.

Our goal is always to find the most flexible and beneficial solution for you whenever possible.

Yes, in rare cases, the provider may be forced to cancel or modify a programme.

This may happen, for example, due to adverse weather conditions, safety reasons, technical issues, official restrictions, or other circumstances beyond the provider's control.

If this happens, we will notify you as soon as possible and do our best to find a solution.

In this case, you can choose from the following options:
a) the booking can be moved to another available time free of charge
b) the amount paid can be partly or fully used towards booking another programme
c) you can request a voucher, which can be used for programmes in the FINESTPASS™ offer for 5 years from the date of issue
d) 100% of the amount paid will be refunded

For bookings made with a deposit payment, if the provider cancels the programme, the options above apply to the amount paid as a deposit.

Our aim is to handle such situations as quickly, fairly and conveniently as possible.

Whether an experience goes ahead in bad weather always depends on the nature of the specific experience and the safety conditions.

It is important to know that “bad weather” does not necessarily mean that an experience will be cancelled.
For example, a cooler day, stronger wind, or larger waves often do not prevent the safe operation of the programme.

Providers always place safety first.

If weather or other conditions may put the safety of participants at risk, the programme may be modified, postponed, or cancelled.

If the provider cancels the programme due to weather conditions, we will notify you as soon as possible, and you can choose from the following options:
a) we will look for a new available date
b) the amount paid can be partially or fully credited towards booking another experience
c) you can request a voucher, which can be used for experiences available in the FINESTPASS™ offer for 5 years from the date of issue
d) 100% of the amount paid will be refunded

If an experience is cancelled by the provider due to weather conditions, your booking will of course not be lost.

In such cases, we will notify you as soon as possible, and help you find the most suitable solution.

In this case, you can choose from the following options:
a) your booking can be moved free of charge to another available date
b) the amount paid can be partially or fully credited towards booking another experience
c) you can request a voucher, which can be used for experiences available in the FINESTPASS™ offer for 5 years from the date of issue
d) 100% of the amount paid will be refunded

Our goal is to make any weather-related cancellation as inconvenient as possible for you, and to help ensure that you do not have to miss out on the experience if there is a suitable alternative.

You can contact us in writing at any time.

Our team will be happy to assist you with bookings, activity selection, reservation changes, cancellations, or any other questions you may have.

You can find our contact details at the bottom of every page and on the contact page.

Email: tickets.tenerifetraveladvisor@gmail.com
WhatsApp: +34 683 443 561 (messages only)

If you already have a reservation, we recommend that you include your booking reference number, as this allows us to assist you more quickly.

Our goal is to answer your questions as promptly as possible and help you plan your Tenerife experiences with confidence.

We know that sometimes it may seem easier to call, but with bookings, a date, name, number of participants or condition can easily be misunderstood.

That is why FINESTPASS™ customer service operates by email and WhatsApp message.

This way, all important information is preserved, can be retrieved and can be checked accurately later. This also helps protect you.

We respond to most messages as quickly as possible during customer service hours.

For urgent questions about a programme taking place the same day, we recommend sending us a WhatsApp message .

At FINESTPASS™, every booking and customer request is handled by real people.

Whether you contact us by e-mail, WhatsApp, or through any of our other channels, you communicate directly with our team, not with an outsourced customer service center.

In certain situations, we may use artificial intelligence to help process information more efficiently or assist with translations. However, all decisions related to bookings, modifications, cancellations, and customer requests are always made by a human.

Our goal is to combine the speed of modern technology with the benefits of personal and attentive customer service.

FINESTPASS™ is not an activity organiser, but a booking and intermediary platform.

The activities available through FINESTPASS™ are always organised and operated by independent local or international activity providers.

The content, operation, schedules, routes, safety regulations, participation requirements and other professional details of the activities are the responsibility of the respective activity provider.

FINESTPASS™ is responsible for presenting the activities in detail, managing bookings, providing customer support, and forwarding and coordinating information related to the booking.

We provide important information about each activity on every activity page, while the ticket also includes the most important details and contact information.

If you have any questions about the activity, FINESTPASS™'s written customer service will be happy to assist with communication and obtaining the necessary information.

If you have a negative experience, complaint, or suggestion regarding an activity, please contact us by email or WhatsApp in every case.

Email: tickets.tenerifetraveladvisor@gmail.com
WhatsApp: +34 683 443 561 (messages only)

Your feedback is extremely important to us, as it helps us investigate the matter, communicate with the provider, and continuously improve and monitor the quality of the experiences available through FINESTPASS™.

We encourage you to be our eyes and ears on the ground.
If something does not meet your expectations, we want to know about it as soon as possible.

Every report is taken seriously, and we strive to investigate and address any issues as quickly as possible.

When contacting us, please remember to include your booking reference number.

Your personal data is processed in accordance with all applicable data protection laws and regulations.

Detailed information regarding the processing of personal data can be found in our Privacy Policy, which is available at any time via the footer of our website.

We only collect and process information that is necessary for fulfilling reservations, providing services, issuing invoices, or complying with our legal obligations.

The security of your personal data is extremely important to us, and we are committed to protecting it and handling it confidentially.

Anything you share with us remains confidential and will not be disclosed to third parties.

FINESTPASS™ was created primarily for travellers who like to be well prepared, but do not want to spend hours searching, comparing conflicting information and trying to make sense of all the details.

If it is important to you to know exactly what you are booking, how much it costs, under what conditions you can take part and what to expect on the day of the programme, you are in the right place.

We do not want to tell you how to spend your holiday.

We help you make sure that, when you choose, you have all the important information in front of you, can select from carefully chosen experiences, receive an official ticket and, when needed, rely on local assistance.

At FINESTPASS™, we believe that a well-planned holiday can not only save you money, but also help you avoid many poor decisions.

If you prefer complete spontaneity and do not consider it important to check the details in advance or plan your activities, our services may be less suited to your travel style.

The prices of the programmes available through FINESTPASS™ are set directly by the programme providers, and we use their official selling prices.

Our aim is not to compete on price, but to provide accurate information, official tickets, reliable booking and local assistance for the same programme.

If you find a different price for the same programme, it is worth checking whether you are actually comparing the same ticket type, inclusions and conditions.

Instead of booking a specific experience, we recommend a FINESTPASS™ gift voucher, which can be issued for any amount.

Giving a pre-selected experience as a gift can often be a difficult decision, as the type of experience, the date and time, or one of the participation requirements may not be suitable for the recipient.

The recipient can use the amount towards any experience available through FINESTPASS™, either to cover the full price or as a contribution towards it, allowing them to choose an experience with participation requirements, a date and a time that suit them.

To purchase a gift voucher, contact us in writing by email or WhatsApp.

Email: tickets.tenerifetraveladvisor@gmail.com
WhatsApp: +34 683 443 561 (messages only)

FINESTPASS™ N28 is a private, invitation-only membership. Invitations are reserved for guests whose travel needs and expectations may be suited to opportunities that go beyond the public FINESTPASS™ selection.

N28 members can access private, limited or publicly unavailable experiences, as well as request personal assistance with arranging special programmes, venues and bespoke ideas.

However, N28 is not solely about experiences.
We also assist with restaurant reservations, access to special venues, securing premium or the best available seating, arranging special occasions and fulfilling local requests that go beyond a traditional experience booking.

Membership also includes priority assistance, personal programme recommendations, handling of individual requests, as well as special opportunities, benefits and extras available through selected partners.

FINESTPASS™ N28 membership cannot be purchased publicly.
Membership is available exclusively by personal invitation.