Camel Park

1/ FREE CHANGES AND CANCELLATION
At least 72 hours (3 days) before the programme starts, the booking can be changed or cancelled free of charge. In this case, you can choose from the following options:
a) the booking can be moved to another available time
b) the amount paid can be partially or fully credited towards the booking of another programme
c) you can request a voucher that can be used for programmes available through FINESTPASS™ for 5 years from the date of issue
d) 100% of the amount paid will be refunded

2/ CANCELLATION WITHIN 72 HOURS
If you cancel within 72 hours (3 days) before the programme starts, the amount paid is non-refundable.

3/ CANCELLATION BY THE SERVICE PROVIDER
If the service provider cancels the programme - for example, due to adverse weather conditions, technical reasons or other circumstances affecting the service provider's operations - you can choose from the following options:
a) the booking can be moved to another available time free of charge
b) the amount paid can be partially or fully credited towards the booking of another programme
c) you can request a voucher that can be used for programmes available through FINESTPASS™ for 5 years from the date of issue
d) 100% of the amount paid will be refunded

4/ LATE ARRIVAL AND NO-SHOW
If you do not attend the programme, or if your late arrival means that the service provider can no longer ensure your participation, the booking will automatically be considered used. In this case, the opportunity to participate is lost, and the amount paid is non-refundable.

5/ DEPOSIT PAYMENT
✔︎ The above conditions also apply to bookings made with a deposit payment.
In practice, this means: if you cancel the booking within 72 hours before the programme starts, or if you do not attend the programme for any reason, you will not only lose the deposit. In this case, the remaining amount must also be paid.

FURTHER DETAILS
FAQ